We provide the finest woodworking and jeweler’s saws and tools in the world. Our ultimate goal is to make sure our customers share that experience. If you are not fully satisfied for any reason, within 30 days of purchase, just return your product along with a copy of your invoice for a full refund of your purchase price.
With normal product use, we will repair or replace parts within five (5) years of your purchase date. Just email us at sales@knewconcepts.com to notify us of the problem. We will evaluate the issue and decide how best to proceed from that point.
Knew Concepts is committed to our customers worldwide and your passion for well-made tools.
Knew Concepts is a responsible, ethical company that protects the privacy of every visitor to our Website. As such, Knew Concepts does not collect or maintain any information, electronic or otherwise, from any visitor to our Website unless voluntarily given to Knew Concepts when ordering products or services. No personal information gathered through transactions with Knew Concepts will be sold or made available for use by any third party for any reason. We provide our customers with the highest standards of privacy, treating any information gathered with the utmost sensitivity, so visitors may use our Website with complete confidence and security.
We try really hard not to have any more of your personal data than we have to. We work with a professional online shopping site system specifically so that we never have your credit card information, and do not have to worry about securing it. Leave that to the people who do it for a living. Our thing is making saws.
As far as other information, we do keep billing and shipping address information for people who place direct orders through KnewConcepts.com, and will retain that indefinitely. We also keep email information for people who ask to be put onto our mailing list, as well as direct orders and other email contacts.
We use a few third-party technologies to help this website. They include: Shopify (for the shopping), Constant Contact (to send Knewsletters), Google (analytics, and tag manager), and Facebook Pixel.
No information will ever be sold to any other company or entity except as a company asset if the entire company is sold.
Once or twice a year, we do look at the physical address information for our direct sales, just to see where our customers are, in aid of planning what shows to attend, or sheer curiosity.
We also sometimes look at electronic contact references to see what sites our customers are coming from. Again, in aid of trying to figure out who our customers are, and what they need.
We have no automatic process for downloading and/or deleting whatever we have on a given person. If you have a concern relating to whatever we may have on you, please contact us directly via email . We will do our best to assist with any reasonable request in a reasonable amount of time.
Brian Meek
President
Knew Concepts.